Refund policy

30-Day Defect Guarantee
If your ChairClips arrives damaged or defective, or you receive the wrong item, we will make it right.

How it works
1. Email chairclipsupport@gmail.com within 30 days of delivery.
2. Include your order number and a photo or short video that shows the problem.
3. We reply within 2 business days.
4. Once the problem is confirmed, you choose: a new unit shipped free, or a full refund to your original payment method.

You do not need to send the defective item back.

What is not covered
- Change of mind, or ordering the wrong color or quantity. We do not offer refunds or exchanges in these cases.
- Damage caused by accidents, drops, water, misuse, or unauthorized repairs.
- Normal wear.

Cancellations
You can cancel your order free of charge by emailing us before it ships (usually within 1 business day of ordering). Once an order has shipped, it can't be cancelled.

Refund timing
Approved refunds go back to your original payment method. Your bank may take 5 to 10 business days to show the refund.

This policy does not limit any rights you may have under the consumer protection laws that apply to you.